Returns & Exchanges

At Lumos, we want you to be fully satisfied with your gear, which is why we offer a 30-day window for returns or exchanges on all unworn items. If your equipment doesn't help you perform at your peak, we'll make it right with a hassle-free refund process.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Securely pack your sports gear in its original packaging, ensuring all tags are attached and the product is in its original condition.

• 3.
  Ship It Back

  Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned equipment, we will process your refund or ship your new exchange items within 5-7 business days.